Privacy Policy

1. Introduction

Welcome to 4tk10, a trusted online gaming platform serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. We are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy explains how we collect, use, store, share, and protect any information you provide when using our website, mobile interface, and all associated services.

By accessing or using the 4tk10 platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all registered and guest users of 4tk10. We reserve the right to update this policy periodically, and we will notify users of any material changes through prominent notices on our platform.

2. Information We Collect

4tk10 collects information necessary to provide you with a safe, personalised, and high-quality gaming experience. We gather data through direct input, automated technologies, and third-party services used to process payments or verify accounts. The categories below outline what we collect and why.

Personal Information You Provide Directly

• Full name and date of birth (for age verification — users must be 21 years or older)
• Email address and mobile phone number used for account communication
• bKash, Nagad, Rocket, or Upay account references for payment processing
• National ID or passport details submitted for identity verification (KYC)
• Voluntary profile information such as city of residence (e.g., Dhaka, Sylhet)

Information Collected Automatically

• Device type, operating system, browser type and version, and screen resolution
• IP address and approximate geographic location (city/district level, not GPS)
• Pages visited, time spent on platform, click patterns, and session data
• Cookies, session tokens, and local storage identifiers used to maintain your logged-in state

3. How We Use Your Information

We use the information we collect for specific, legitimate purposes directly related to the services we provide. 4tk10 does not engage in any practice of selling, renting, or trading your personal data to outside parties for their own commercial gain. All data uses are described transparently below.

Account Management and Service Delivery

We use your registration data to create and maintain your account, process deposits and withdrawals via bKash, Nagad, and other supported payment methods, personalise your gaming experience with relevant game recommendations, and ensure you can access cricket betting, live casino, slots, and other services without interruption.

Security and Fraud Prevention

Protecting our players and the integrity of the platform is a top priority. We use technical data such as IP addresses, device fingerprints, and login timestamps to detect unusual activity, prevent unauthorised access, investigate potential fraud, and comply with responsible gaming obligations. Players found to be under 21 years of age will have their accounts suspended immediately.

Customer Support and Communications

We use your contact details to respond to support queries submitted via email, send transactional notifications about your account activity (e.g., deposit confirmations, withdrawal status), and communicate important service updates or changes to our terms and policies. We do not send unsolicited promotional messages without your explicit consent.

4. Cookies and Tracking Technologies

4tk10 uses cookies and similar lightweight tracking technologies to ensure the platform functions correctly and to improve your overall experience. Cookies are small text files stored on your device by your browser. They allow us to remember your preferences, keep you logged in between sessions, and understand how users interact with different areas of the site.

We use strictly necessary cookies (required for login and security), functional cookies (to remember your display preferences), and analytics cookies (to understand aggregate usage patterns). We do not use advertising or cross-site tracking cookies. You may disable non-essential cookies through your browser settings without affecting the core functionality of your account. Note that disabling strictly necessary cookies may prevent you from logging in or using certain features.

5. Sharing of Your Information

4tk10 does not sell, rent, or trade your personal information. We may share limited data with trusted third-party service providers who assist us in operating the platform, processing payments, or verifying identities. All such partners are contractually bound to handle your data securely and only for the purpose for which it was shared.

Payment Processors

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment reference and transaction amount are shared with the relevant payment processor to complete the transaction. We do not store complete payment credentials on our servers. All payment data is handled through encrypted channels.

Legal and Regulatory Disclosure

We may be required to disclose certain user data to law enforcement agencies, regulatory bodies, or courts in response to a lawful request, court order, or legal obligation. In such cases, we will disclose only the minimum information necessary and will inform the affected user where legally permissible.

6. Data Retention

We retain your personal data only for as long as your account remains active or as long as necessary to fulfill the purposes described in this policy. When an account is closed, we retain data for a limited period to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and applicable requirements.

• Account registration data is retained for the duration of the active account and up to 5 years after closure for legal compliance purposes.
• Transaction records are retained for a minimum of 5 years to satisfy financial record-keeping requirements.
• Support correspondence is retained for 2 years after the last interaction to allow follow-up and quality assurance.
• Analytics and session data is aggregated and anonymised after 12 months and no longer tied to individual accounts.

7. Data Security Measures

The security of your personal data is a responsibility we take seriously at every level of our operation. 4tk10 employs industry-standard technical and organisational measures to protect your information from unauthorised access, accidental loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, secure password hashing, access controls limiting internal data visibility to authorised personnel only, and regular security assessments of our infrastructure.

While we make every reasonable effort to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 4tk10 account, never share your login credentials with anyone, and log out from shared or public devices after each session. If you suspect unauthorised access to your account, please contact our support team immediately at [email protected].

8. Your Rights Over Your Data

4tk10 recognises that your personal data belongs to you, and we respect your right to control how it is used. The following rights are available to all users of the platform, and you may exercise them at any time by submitting a request to our support team.

Right to Access and Portability

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within a reasonable timeframe. You may also request that we transfer your data to another service provider where technically feasible.

Right to Correction and Deletion

If you believe any of your personal information held by 4tk10 is inaccurate or incomplete, you may request a correction at any time. You may also request deletion of your personal data, subject to any legal obligations that require us to retain certain records (for example, transaction history required by financial regulations). Deletion requests will be reviewed and actioned within 30 days.

9. Children's Privacy

4tk10 is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, store, or process any personal information from individuals under the age of 21. If we become aware that a user under the age of 21 has registered an account or provided personal data, we will immediately suspend the account and delete the associated data.

• Age verification is performed during the account registration process using date of birth and, where required, national identity documents.
• Any account found to belong to a person under 21 will be terminated and any funds returned according to our responsible gaming procedures.
• Parents or guardians who believe their child may haveregistered an account are encouraged to contact us immediately at [email protected].
• We support and encourage responsible gaming awareness among all users and within the wider Bangladeshi online gaming community.

10. Third-Party Links and Services

The 4tk10 platform may reference or integrate with third-party services such as payment gateways (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and analytics tools. These third-party services operate under their own independent privacy policies and terms of service, which 4tk10 does not control and is not responsible for.

We recommend that you review the privacy policies of any third-party services you interact with through or alongside 4tk10. We are not liable for the data practices of external providers, and any information you share directly with a third-party service is subject to that party's own terms.

11. Changes to This Privacy Policy

4tk10 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the introduction of new services. When we make material changes, we will post a prominent notice on the platform and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of 4tk10 services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 4tk10 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related inquiries within 3 business days (Bangladesh Standard Time, UTC+6).

You can reach us by email at [email protected]. Please do not send sensitive personal documents (such as ID scans or payment credentials) via email unless specifically requested by our verification team and confirmed through a secure channel.